Section 1
Overview
On Rentify, cars listed from model year 2016 or newer must have active CASCO insurance from the host. CASCO usually covers major vehicle-loss events like collision or theft, but exact terms still come from the host's policy.
The best way to avoid confusion is simple: confirm policy basics before booking, document condition at pickup and return, and report incidents quickly.
Protection baseline
- Every eligible listing must have valid CASCO details before going live.
- Coverage scope depends on the insurer and the host's active policy terms.
- Fast reporting and strong photo evidence protect both renter and host.
Important
Do not assume every policy has identical limits. Always read listing-level coverage details before trip start.
Section 2
Insurance Requirements
These are the minimum requirements that keep listings eligible and claims handling predictable.
Host requirements
- Vehicle must be model year 2016 or newer.
- Host must keep CASCO coverage active for the full rental period.
- Policy must allow third-party rental activity.
- Host must provide valid insurance details before listing is live.
Renter checks before booking
- Check insurance provider and policy validity details on the listing.
- Read any coverage notes, exclusions, and deductible information shown by the host.
- Ask questions in chat before pickup if any protection detail is unclear.
Section 3
What's Covered
Use this matrix as a practical baseline. The listing and active policy always decide the final scope.
| Scenario | Typical status | What to do |
|---|---|---|
| Collision damage to the rental car | Usually covered | Document the incident and report it quickly to host and Rentify. |
| Vehicle theft during an active trip | Usually covered | File a police report and share all details with host and support. |
| Fire, weather, or vandalism damage | Usually covered | Coverage scope varies by policy terms, limits, and conditions. |
| Deductible responsibility after approved claim | Depends on policy | The renter may be responsible for deductible costs defined in the policy. |
| Interior stains, burns, or upholstery damage | Usually not covered | Treat interior care as your direct responsibility unless policy states otherwise. |
| Personal belongings lost or stolen from the car | Usually not covered | Use personal travel/property coverage when available. |
| Damage while under alcohol or drug influence | Usually not covered | Serious policy violations can void protection eligibility. |
| Damage caused by an unauthorized driver | Usually not covered | Only the approved renter should operate the vehicle. |
Section 4
What's Not Covered
These exclusions are common across policies. Confirm the exact wording on the listing and with the host when needed.
Common exclusions
- Interior stains, burns, or upholstery tears.
- Personal belongings lost or stolen from the vehicle.
- Damage while driving under alcohol or drug influence.
- Damage caused by drivers who were not approved for the trip.
- Damage from clear misuse, like wrong fuel or ignored warning signals.
How to lower risk
- Read listing rules in full before you pay.
- Take full-vehicle photos at pickup and return.
- Drive responsibly and never hand keys to unauthorized drivers.
Deductibles may apply even when a claim is approved. The exact deductible amount comes from the host's active policy terms.
Section 5
In Case of Accident
Follow this sequence in order. Fast, complete reporting keeps the claim process cleaner for everyone.
- 1Immediate
Make sure everyone is safe
Move to a safe place if possible. Call emergency services (112) if there are injuries or immediate danger.
- 2On-site
Document the scene
Take clear photos of all vehicles, visible damage, road conditions, and key details. Collect contact and insurance info from other parties.
- 3Same moment
Notify the host
Let the host know as soon as it is safe. They may need to start their insurer process right away.
- 4Within 24h
Report to Rentify support
Send the incident report through the app or support channel so the platform can assist and track the case.
- 5As required
File police report when required
For major incidents or when required by law, keep a copy of the police report for the claim file.
Emergency contacts
Emergency services: 112. Rentify support is available through your booking chat and support channels.
Section 6
Claims Process
Claims work best when both sides submit evidence quickly and keep communication in one place.
| Stage | Renter | Host |
|---|---|---|
| Initial report (within 24 hours of trip end) | Report incident details and share first evidence package promptly. | Inspect vehicle condition and submit initial damage report promptly. |
| Evidence submission | Provide photos, notes, and police report when applicable. | Provide before/after photos, repair evidence, and policy claim details. |
| Assessment | Answer follow-up questions if evidence is incomplete. | Coordinate with insurer and provide additional documentation. |
| Decision and closure | Review final outcome and complete any required next step. | Confirm final resolution and repair pathway with insurer. |
Reports submitted after the 24-hour window may not be eligible for full platform mediation.
Section 7
Damage Disputes
If renter and host disagree on damage responsibility, Rentify follows a structured review process.
How disputes are handled
- 1
Rentify reviews pickup and return evidence first.
- 2
Both renter and host can submit their timeline and supporting records.
- 3
For complex cases, independent assessors may be involved.
- 4
The platform aims to resolve disputes within 5 business days.
Evidence checklist
- Timestamped photos at pickup and return.
- Trip chat messages with timing and incident details.
- Police report (when applicable).
- Any repair estimate or insurer request related to the case.
Section 8
Host Protection
Hosts are protected by layered checks across identity, payments, and incident support.
Verified participants
All users verify core account details. Renters provide a valid driver's license, and hosts complete additional identity and vehicle checks.
Platform payment controls
Payments run through Rentify checkout. Some bookings include a security-deposit hold that is released within 72 hours after a successful trip with no reported damage.
Operational support
Support helps with incidents, documentation flow, and dispute mediation across both sides of a booking.
Section 9
Tips for Renters
Keep this short checklist open on pickup and return day.
Trip protection checklist
- Take full-vehicle photos at pickup and again at return.
- Keep all important communication in Rentify chat.
- Do not allow unauthorized drivers to use the car.
- Report accidents or damage within 24 hours.
- Check insurance details before booking, not after a problem happens.