Question 1

How do I book a car on Rentify?

Accepted Answer

Browse available cars, select your dates and location, then click 'Book Now'. You'll need to create an account or sign in, provide your driver's license details, and complete payment. Once the host confirms, you'll receive pickup instructions.

Question 2

What do I need to rent a car?

Accepted Answer

You need a valid driver's license (held for at least 1 year), a verified Rentify account with your ID, and a valid payment method. Internațional renters may need an Internațional Driving Permit (IDP) depending on their home country.

Question 3

How is the total shown before I book?

Accepted Answer

Before payment, checkout shows your full trip total, including the rental amount and any selected options like airport delivery. You can review everything before confirming.

Question 4

Can I modify or cancel my booking?

Accepted Answer

Yes, you can manage bookings from your account or secure guest link. A customer cancellation is refundable only when both conditions are met: no later than 24 hours after successful payment and at least 72 hours before pickup. The exact stored service fee is retained; the remaining paid amount is returned.

Question 5

What happens if the car breaks down during my trip?

Accepted Answer

Contact the host immediately and Rentify support. If the car is undrivable, we'll work with the host to arrange a replacement vehicle or process a refund for unused rental days.

Question 6

Is insurance included in my rental?

Accepted Answer

All cars listed on Rentify from 2016 or newer are required to have CASCO insurance provided by the host. This covers collision damage and theft. Check the listing details for specific coverage information.

Question 7

How does pickup and drop-off work?

Accepted Answer

Pickup and drop-off details are arranged between you and the host. Many hosts offer flexible locations including airports, hotels, or their own address. If airport delivery is available, any added charge is shown before you confirm.

Question 8

What if I return the car late?

Accepted Answer

Late returns may result in additional charges and can affect the next booking. Contact your host as soon as possible if your return time changes.

Question 9

How do I become a host on Rentify?

Accepted Answer

Click 'Become a Host' and complete the onboarding process. You'll need to verify your identity, add your vehicle details with photos, set your rates and availability, and provide proof of insurance.

Question 10

What are the vehicle requirements to list?

Accepted Answer

Your vehicle must be from 2016 or newer (to ensure CASCO insurance eligibility), have valid registration and insurance, pass a basic safety inspection, and have fewer than 200,000 km on the odometer.

Question 11

How are host payouts calculated?

Accepted Answer

Rentify calculates payouts automatically after each completed trip and shows a full payout summary in your Host Dashboard. Applicable platform charges are handled during payout processing.

Question 12

How and when do I get paid?

Accepted Answer

Payments are processed to your linked bank account within 3-5 business days after the trip ends successfully. You can track all earnings and pending payments in your Host Dashboard.

Question 13

Can I set my own prices?

Accepted Answer

Yes. You control your daily rate, availability, and optional services like airport delivery. You can update these settings anytime from your host tools.

Question 14

What if a renter damages my car?

Accepted Answer

Document the damage with photos and report it through the app within 24 hours of trip end. The renter's insurance and any security deposit will be used to cover repair costs. We facilitate the claims process between all parties.

Question 15

Can I decline booking requests?

Accepted Answer

Yes, you can review and approve or decline booking requests. However, maintaining a high acceptance rate helps improve your visibility in search results and builds trust with renters.

Question 16

What's the difference between Individual and Business host accounts?

Accepted Answer

Individual hosts list personal vehicles occasionally, while Business hosts (fleet operators/parcări auto) can list multiple vehicles with bulk management tools, fleet analytics, and business-specific features.

Question 17

What payment methods are accepted?

Accepted Answer

We accept major credit and debit cards (Visa, Mastercard) through our secure Paynet payment gateway. All transactions are encrypted and processed securely.

Question 18

Can I review the full amount before I pay?

Accepted Answer

Yes. Rentify shows the full total before payment, including any selected options. Additional charges apply only in specific cases such as late returns, fuel differences, or documented damages.

Question 19

How do refunds work?

Accepted Answer

Eligible refunds are initiated to the original payment method after cancellation. Your bank controls when the credit appears; check the booking details for the exact amount and current refund status.

Question 20

What is the security deposit?

Accepted Answer

Some hosts require a security deposit that's held (but not charged) on your card during the trip. It's released within 72 hours after the trip ends successfully with no damage reported.

Question 21

Can I pay in cash?

Accepted Answer

No, all payments must be made through the Rentify platform to ensure security for both parties. This also enables our protection policies and support in case of disputes.

Question 22

Do you offer discounts for longer rentals?

Accepted Answer

Many hosts offer weekly (7+ days) and monthly (30+ days) discounts. Look for discount badges on listings or filter search results to find the best deals for extended trips.

Question 23

How does Rentify verify users?

Accepted Answer

All users must verify their email and phone number. Renters must also provide a valid driver's license. Hosts undergo additional identity verification and vehicle documentation checks.

Question 24

Is my personal information secure?

Accepted Answer

Yes. We use industry-standard encryption and never share your personal data with third parties without consent. Payment information is processed securely through Paynet and is never stored on our servers.

Question 25

What should I do in case of an accident?

Accepted Answer

Ensure everyone's safety first, then call emergency services if needed. Document the scene with photos, exchange information with other parties, and report the incident to both the host and Rentify support within 24 hours.

Question 26

How do reviews work?

Accepted Answer

After each trip, both renter and host can leave reviews. Reviews are published after both parties submit or after 14 days. Honest reviews help build trust in our community.

Question 27

What if I have a dispute with a host or renter?

Accepted Answer

Try to resolve issues directly first through our messaging system. If needed, contact Rentify support and we'll mediate. We review all evidence and aim to reach a fair resolution within 5 business days.

Question 28

Can I report suspicious activity?

Accepted Answer

Absolutely. Use the 'Report' button on any listing or profile, or contact support directly. We take all reports seriously and investigate promptly to maintain platform safety.

Question 29

How do I reset my password?

Accepted Answer

Click 'Forgot password' on the login page and enter your email. You'll receive a reset link valid for 1 hour. If you don't see it, check your spam folder.

Question 30

Can I have both a renter and host account?

Accepted Answer

Yes! One account works for both. Once you complete host onboarding, you can switch between renter and host views from your dashboard. Your booking history and earnings are all in one place.

Question 31

How do I delete my account?

Accepted Answer

Go to Settings > Account > Delete Account. Note that you must complete all active bookings first. Account deletion is permanent and removes all your data from our platform.

Question 32

Why was my account suspended?

Accepted Answer

Accounts may be suspended for policy violations, suspicious activity, or incomplete verification. Check your email for details and contact support to resolve the issue.

How can we help you today?

Help Articles

Getting Started with Rentify

Airport Delivery at RMO

Cancellation & Refund Policy

Insurance & Protection

Become a Host Guide

Legal hub

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