Section 1
Overview
Cancellation outcomes are based on who cancels and when cancellation happens compared to booking creation time.
| Scenario | Outcome |
|---|---|
| Renter cancels within 24 hours of booking creation | Eligible for a full refund. |
| Renter cancels after 24 hours | Generally non-refundable. |
| Host cancels a confirmed booking | Renter receives a full refund. |
| Payment was not completed and booking is cancelled | Booking closes without a refund transaction. |
Section 2
Who Can Cancel
Before you try to cancel, make sure your account meets these requirements.
Eligibility checklist
- You must be signed in to the account that owns the booking.
- Your account email must be verified before cancellation actions are allowed.
- Guest booking links can view details, but cancellation requires claiming the booking with the same email and verifying it.
Security rule
If a booking belongs to another account, cancellation is blocked for security reasons.
Section 3
Renter Cancellation Rules
Use this order when checking your own cancellation outcome.
Step 1
Within 24 hours
If you cancel within 24 hours from booking creation, your cancellation is eligible for a full refund.
Step 2
After 24 hours
After the 24-hour window, renter-initiated cancellations are generally non-refundable.
Step 3
If payment was not completed
Cancellation closes the booking without a refund transaction because no completed payment was captured.
Section 4
Host Cancellation Rules
These points apply when the host cancels a confirmed booking.
Primary outcome
A host cancellation for a confirmed booking gives the renter a full refund.
- If a host cancels a confirmed booking, the renter receives a full refund.
- When possible, support can help the renter find an alternative vehicle.
- Repeated host cancellations can affect listing performance and account standing.
Section 5
Refund Processing
After a refund is approved, here is what to expect next.
| Topic | What to expect |
|---|---|
| Where the refund goes | Refunds are sent to the original payment method used at checkout. |
| Typical timeline | Most refunds appear within 5-10 business days, depending on bank and card processing. |
| What you can monitor | You can track booking status in your account while the refund settles. |
Section 6
How to Cancel
If you are ready to cancel, follow these steps in order.
- 1
Open your booking
Go to your booking details page from your account.
- 2
Select Cancel Booking
Submit cancellation and include a reason if prompted.
- 3
Review the confirmation
Rentify confirms refund eligibility based on cancellation timing and payment status.
Section 7
Need Help
If your case includes flight disruption, vehicle issues, or a disputed handoff, contact support with:
- Your booking reference number.
- A short summary of what changed (timing, vehicle issue, or handoff issue).
- If your trip starts soon, contact support immediately to reduce disruption.